Return & Refund Policy
At our store, we always strive to provide the best shopping experience. If you are not satisfied with your order, you can take advantage of our return policy under the following conditions:
1. Return Period
Customers can request a return or exchange within 7 days of receiving the order.
2. Conditions for Acceptance
Product must be in its original, unused condition.
Product must be in its original packaging with all accessories.
Include the order number or purchase invoice.
Used or damaged products by the customer will not be accepted.
3. Non-Returnable Products
Used or damaged products after receipt.
Products purchased during special offers or discounts (unless defective).
Personal care and health products due to safety and hygiene reasons.
4. Defective or Wrong Orders
If you receive a defective product or an item different from your order:
Contact us within 48 hours of receipt.
Provide clear photos of the product.
We will cover shipping costs if the error is on our side.
5. Shipping Fees
Customer bears shipping costs for returns without defects.
Original shipping fees (if any) are non-refundable.
6. Refund Method
Refunds will be processed within 5 to 10 business days after receiving and inspecting the product.
Refunds will be issued using the original payment method.
7. Contact
To request a return or exchange, please contact us via:
Email: contact.zerbelle@gmail.com